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System status

Where Stoki stands.

The surfaces your business depends on and where to check if something is degraded. We deliberately do not fake "all systems operational" badges — if a surface is having trouble, we'll say so here and on our LinkedIn company page.

Right now

No known outages. If your app feels slow, blank, or errors — check vercel-status.com (hosting) and status.supabase.com (database). Anything we can see on our side, we'll post on LinkedIn within a few minutes.

Surfaces

Web app (stokiapp.com)

The Stoki dashboard, POS, inventory, credit book, settings, and every other in-app screen.

Depends on: Vercel (hosting), Supabase (database)

API + cron jobs

Server actions, /api routes, and the daily cron jobs that push alerts, refresh market data, and post recurring expenses.

Depends on: Vercel Serverless Functions, Supabase

AI advisor (in-app + WhatsApp)

The Stoki AI assistant answering questions grounded in your business data + SA economic context.

Depends on: Anthropic Claude API, Supabase

WhatsApp bot

Two-way messaging on your Stoki WhatsApp number — sending questions, receiving answers, logging sales by chat.

Depends on: Meta WhatsApp Cloud API

Push notifications

Web-push alerts for low stock, daily summaries, margin erosion, anomaly detection, monthly reports.

Depends on: Vercel cron, VAPID push service

Bank statement reconciliation

CSV import + auto-matching against invoices and expenses. Works with FNB, Standard, ABSA, Nedbank, Capitec.

Depends on: Stoki server (no third-party dependency)

Payments (Ozow — coming)

ZAR checkout for Pro / Business tiers. Not yet wired; every new account currently gets a 120-day Business trial as immediate access.

Depends on: Ozow (scheduled ~2026-08-19)

If something is broken for you

  1. Check your connection first— Stoki is offline-first, so a Wi-Fi drop should queue your work rather than break it. If you're seeing a spinning indicator that never resolves, your connection is the most common culprit.
  2. Look at the two upstream status pageslinked above (Vercel + Supabase). If either shows a regional incident, that's almost certainly the cause.
  3. Check our LinkedIn page — linkedin.com/company/stokiapp. We post outage updates and ETA-to-resolved there.
  4. Email us support@stokiapp.com with a screenshot + the time it happened. We aim to reply within 4 business hours (faster on Business + Enterprise tiers).